Home Locations Customer Support




Southern Heritage Bank is a division of FIRST CITIZENS NATIONAL BANK

Frequently Asked Questions

Buying a home is one of the most important financial decisions you will make, so it’s only natural that you will feel a bit overwhelmed at times. But, never fear, your friends at First Citizens National Bank will be with you every step of the way.

Apply Now




Q: I want to get a mortgage. What do I do first?
A: To get started, meet with our mortgage lenders about getting pre-qualified. A pre-qualification takes the guesswork out of shopping for a loan because you will know exactly how much you can borrow.


What happens after I’m pre-qualified for a mortgage?
A: After you’re pre-qualified, you can start shopping for a home. Make a list of all the features you want and be sure to give a copy to your real estate agent. Categorize your list into “must-have,” “nice to have” and “cannot have” to make it easier to narrow down your choices.


Q:What happens when I find a home I want to purchase?
A: When it comes time to make an offer on a home, your real estate agent will guide you through this process. It typically starts with submitting a formal offer letter to the sellers or their agent. This letter would include the amount of your offer and any conditions you’d like to include. Before you make an offer, you will want to make sure the asking price is in line with other homes in the area. You’ll also want to consider the current condition of the home. Is it “move-in ready” or will you have to make substantial improvements? If the home needs major upgrades or has been on the market for a long time, you might consider submitting a lower offer.


Q: Do I need a fixed-rate or an adjustable-rate mortgage?
A: A fixed-rate loan has one interest rate that stays the same throughout the term of the loan, while an adjustable-rate loan is linked to the prime interest rate and can change over time. Adjustable-rate mortgages (called ARMs) are often popular because they offer lower rates in the beginning, but borrowers need to be cautious of how a higher monthly payment would impact their budgets if the rate rises. One of the main factors to consider in deciding between these loans is the length of time you plan to stay in the home. Your First Citizens mortgage lender can help you decide which is right for you.


Q: What are closing costs?
A: Closing costs are various items that you have to pay for at closing in order to settle on your loan. These can include: appraisal fees, title insurance fees, attorney fees, pre-paid interest and documentation fees, among others. The fees can vary depending on the type of mortgage and your location. We will make sure you receive a good faith estimate of closing costs to review before your closing date.


Q: I’m ready to move in! How long does it take to close?
A: Once the deal is settled, homeowners are usually excited and ready to move in right away. But, remember, it can take several days and sometimes weeks from the time you apply for your loan until the time that you close on the house. First Citizens National Bank works with in-house underwriters, so we will do everything in our power to move the process along as quickly as we can.


Q: Shouldn’t I work with a large regional mortgage lender?
A: Of course not! One of the biggest benefits of working with First Citizens National Bank’s mortgage lending team is that you are our friends and neighbors. We will do just about anything to make sure you have an unbelievably good experience every step of the way. Our rates and terms are competitive—but our service is out of this world. With local underwriting and personal attention from our expert mortgage lenders, we can offer so much more than the big box banks.


What our
customers say

I like that First Citizens is locally owned. It has that small-town atmosphere about it.

– First Citizens National Bank customer